You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Lost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account with welcome message and product tour. All my information details, profile photo are gone and plans was back into 2gb storage and all my stored files was gone. Empty account! I didn't receive any email notification from Dropbox prior this incident.
Remove advertising popup modals from paid plans.
Hey Dropbox team! I know popup modals are all the rage on websites these days. You know where a user goes to a website, starts looking for a thing, and then BAM the most important thing that the marketing team wants them to see pops up and interrupts their flow? So today, I went to look for a file to fire off to a client and that happens to me...IN MY DROPBOX USER PORTAL (I have paid plan) midway through typing a word! How tacky is that? (hint: incredibly tacky). And to make things even wilder, when I was venting about this to Dropbox support (I know, no one over there listens or cares, but if I'm going to be distracted from a simple task, I should really go all out, right?), the support staff (who hadn't actually read my complaint) sent me to a help center article about email notifications (that's how I know they didn't read it). Before I could get a sentence into the topic, BOOM, another modal! This one asking me how satisfied I was with the help center. So I ask, is disrupting users from using the product somehow beneficial to business? Are you getting qualitative survey responses by posing the question before the user could possibly have formulated an answer? My suggestion: stop making my paid experience reel like some amateur-hour-free-tier garbage. I know you can do better.
I do not want to see suggestion notifications on the desktop app
Please please stop bugging me with suggestions everywhere all the time! Could we just have a clean interface without constantly being distracted by suggestions of different features. Just put that information in a newsletter that I can opt out from.
