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Forum Discussion
Not receiving Verification and Forgot Password email
everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
- Hannah
Dropbox Staff
Hey just a user, thanks for bringing this to our attention.
Can I actually send you an email, so we can look into this internally?
Thanks.
Hannah yes, please 😄
i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? Hannah
- Hannah
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
hi Hannah,
I'm having this same issue. Are you able to assist me also please?
- Megan
Hi projectbluesky22, happy Tuesday!
Have you tried a different browser, in order to request for a verification email, and password through that?
Let me know of any updates!
I have the issue of not receiving a verification email. It is not going into spam I have been trying for 8 days. it will tel me I am not verified. but no email come brought to verify. How do I get it verified so hat I can use it ?
- Walter
Hey Laura Bloom, sorry to hear about this.
If you've ensured that you're using the correct email address for this, would it be OK if we reach out via email to have a further look internally?
Let us know here and we'll use the email address that's associated with your Community profile.
Thanks!
Hi,
I'm having the same issue. Unable to change my email address on my account, the email message with the verification never arrives on my new inbox.
Hi, I'm not receiving e-mails for: 1. verify e-mail 2. Password reset. I've tried suggestions on checking for e-mail in spam folder and also adding no-reply@dropbox.com. I can't even talk to chat bot support, as I need to verify my e-mail first.
[removed per the Dropbox Community Guidelines]
Forgot password
Please- Hannah
Hey 9505868509, sorry to see that you're having an issue.
Just to clarify, are you not receiving the password reset email or did you just forget your password?
If you simply forgot it, you can reset it from this page: https://www.dropbox.com/forgot
