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Forum Discussion
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days.
Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:
Reconnecting to the internet. This may take a moment.
- No VPN
- No Firewall
- Home Network
- Fully updated Dropbox
The thing that is baffling is that :
- If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
- If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
- On the same computer, about a week ago, Dropbox was syncing instantly after reboot.
I have tried already reinstalling and deleting the cache folder.
Is this a known issue that's going on at the moment>
Many thanks
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Dropbox stopped connecting on login.
I've a new Mac Book Air with Mac OS 14.4.1 and latest version Dropbox desktop app (195.4.4995) with File Provider (but the same problem was already happening before switching to File Provider).
I don't have any security apps that might be blocking the connection, like antivirus, VPN etc.
Every time I have to quit app and restart it and that's how it works.
Important: even with the desktop app closed or connecting, files are synced regularly (maybe is the new File Provider for Mac system).
Thank you
- Hannah
Dropbox Staff
Hey lucadc, thanks for reaching out to us.
Does the issue in this thread seem like the issue you're currently facing or is it something different?
Keep me posted.
Thank you, it's exactly the issue.
I have to wait a solution, as I read there.
Same problem here, happening on all of my machines (laptop, home desktop, office desktop). All Macs but otherwise totally different versions of OS, network configurations, etc. It's incredibly frustrating but is also starting to cause problems, because it's impossible to tell whether I'm working on the most recent version of a file. Whatever update caused this, please fix t, Dropbox!
Exactly the same issue here.
Mac OS 12.5.
1. When I start the laptop, Dropbox keeps trying to reconnect to the internet.
2. Quit from the app.
3. Restart the app.
4. Then it works.
This is very inconvenient. Pls fix it.
Same Problem here on Mac OS 12.7.4
Very frustrating...
Need a fix.
Hello all. We have a company Dropbox shared with some users. When we connect in the company we first have to login in our private network to gain acesso to the internet. Some users dont have any problems but on other the desktop app to sync stays stuck. And they have to restart the pc to work again. When they restart as they already made the login in the firewall they have direct acess to the internet and the aplication works fine. This seems to happen in the latest app. We do not have this problem before. Is there any way of solve this problem? Is there anyway of delay the start up of the app?
Thank you in advance,
Hello
First of all thank you for your fast response. The program is on the white list.
This problem only appear recently and with computers with Win 11. Has Dropbox made any updates recently that can change the old behavior? The app even when receives internet connection is not able to syncing until we restart windows.
- Megan
Hi Domscillator, I hope you're doing well!
Can you please let me know the app's exact status and version as shown in your menu bar?
Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.
Keep me posted, and we'll take it from there!
exact same issue here, the only difference is I am constantly on VPN.
dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.
have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.
exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267
Hi Megan,
Dropbox version:
Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works.
So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls.
I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.
exact same issue here.
dropbox desktop app: 195.3.4974 beta
Apple M3 Pro
MacOS: Sonoma 14.4
reinstall, unlink did not work.
Quit and restart Dropbox is the only workaround
Same problem here. Dropbox reports "trying to connect to internet" despite no issues with internet connection. Macbook Pro M3. Everything latest version of software. Have had Dropbox automatically start up with the OS for 10 years without problems. Now it creates sync problems since it is not running and I have started to loose file changes. Please roll back to previous app version or solve it quickly please!
- I’m experiencing the same problem. Using a new MacBook Air M3, all software updated. I’m a fifteen year DropBox user and this is not the normal behavior. I see a a of replies to this thread of people responding to this with the same problem. Wondering if DropBox might be able to escalate this to engineering???
Same issue here with Macbook Air M2 currently on Sonoma 14.4... it's been like this for weeks now. Only works after restarting Dropbox app.
I've tried all trouble shooting steps. No luck. Do you have a fix?
We need a DropBox community moderator to weigh in on this. Is this a known bug being worked on by the DB development team?
I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.
I'm on Windows 10.
Dropbox v195.4.4995
It happened twice today. Opened my laptop at Starbucks, and I got the "reconnecting" issue.
Got to work. Opened my laptop, connected to the wifi and got the same "reconnecting" issue.
I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing.
It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates.
After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing.I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message.
The only solution I've found is to quit dropbox and open it up again.
This is a very recent development as I've been using Dropbox Plus without a problem since 2017.
