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Forum Discussion
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Hello all. We have a company Dropbox shared with some users. When we connect in the company we first have to login in our private network to gain acesso to the internet. Some users dont have any problems but on other the desktop app to sync stays stuck. And they have to restart the pc to work again. When they restart as they already made the login in the firewall they have direct acess to the internet and the aplication works fine. This seems to happen in the latest app. We do not have this problem before. Is there any way of solve this problem? Is there anyway of delay the start up of the app?
Thank you in advance,
- Hannah
Dropbox Staff
Hello
First of all thank you for your fast response. The program is on the white list.
This problem only appear recently and with computers with Win 11. Has Dropbox made any updates recently that can change the old behavior? The app even when receives internet connection is not able to syncing until we restart windows.
- Hannah
Thanks for the update, FBarros.
Can you let us know, or even better, send us a screenshot of the exact error you're getting?
Also, which version of the app are you using?
You can see that by hovering over the Dropbox icon in your system tray.
