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bachtenor's avatar
bachtenor
New member | Level 1
6 hours ago

4 files are perpetually syncing on Mac OS, and I can't identify which files

Using Dropbox (version 212.4.5767) on iMac (OS X Ventura). App works fine. But when I pull down the menu from the Dropbox icon in the menu bar, it *always* says "Syncing 4 files"

I have no idea what these files are. I uninstalled and reinstalled the Dropbox app. And still the 4 files are syncing 24/7. 

When I "view sync issues" it gives no info.

How can I determine what four files are involved here?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi bachtenor, thanks for bringing this to our attention.

     

    Could you confirm the number of files that are on your Dropbox account, and how many are in your Dropbox folder?

     

    This will help me to assist further!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Could you try using selective sync to reduce that number to below 300,000 files, as any number above this can negatively affect the performance of the Dropbox desktop application?

      • bachtenor's avatar
        bachtenor
        New member | Level 1

        Wow thank you, I did not know this. I can easily reduce the total file number. Thanks very much for the quick reply. I'll give this a try.

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