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Forum Discussion

FBenitez's avatar
FBenitez
Explorer | Level 4
17 days ago

Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10

A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The message that appears is "Reconnecting to the internet. This may take a moment". Nothing has changed in the PC, no updates, and the network works well except for this. There are other, older posts with similar issues, but I have not seen a solution so far. They mention a problem with the firewall, which I check and does not seem to be my case.

 

Any advice on how to address this?

 

OS: Microsoft Windows 10 Pro, Version 10.0.19045 Build 19045
Dropbox version 211.4.6008

Desktop
Dropbox Basic
Sync
Windows
  • Jay's avatar
    Jay
    17 days ago

    Just to check, can you access the normal https://www.dropbox.com/ site in your browser?

     

    Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hi FBenitez, thanks for bringing this to our attention.

     

    Are you certain that you don't have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    This will help me to assist further!

    • FBenitez's avatar
      FBenitez
      Explorer | Level 4
      17 days ago

      Hi Jay, thanks for your quick answer.

       

      Nothing to my knowledge has changed over the weekend, and it worked before. I have no VPN or proxy, no other antivirus is being used. I do not think that anything from the router has being changed either.

       

      I tried closing and opening Dropbox again, re-starting the PC and re-installing Dropbox; no success.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        Could you check the proxy settings in the Dropbox desktop application preference by using these steps?

         

        Could you try setting it to 'No proxy' to see if this helps?

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