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Forum Discussion
Domscillator
8 months agoHelpful | Level 6
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
- 7 months ago
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Domscillator
Helpful | Level 6
Hi Megan,
Dropbox version:
Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works.
So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls.
Tim_J_H
8 months agoNew member | Level 2
I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.
- Hannah8 months agoDropbox Staff
Hey Tim_J_H, sorry to hear about this.
Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?
If so, can you disable them temporarily, to see if that solves the issue?
- HenrikKragh8 months agoNew member | Level 2
This is not a solution. It is a workaround for some. Why is it marked as a solution? Find the bug, fix it, then post "Update Dropbox to newest version, and it will work again :)" as a solution.
- Tim_J_H8 months agoNew member | Level 2
Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)
- DBJR8 months agoHelpful | Level 5
None of these suggestions are working. This is clearly a bug. Do you have na update for us on when we could expect a fix?
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