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Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved, documents, then (I suppose) cleared the hard drive, and then he reloaded Windows Home 10. When I got my computer back, I noticed I was missing programs - Reaper and Bluebeam. I was annoyed but not too concerned because I had purchase receipts and licenses stored in Dropbox. Then I noticed that Drop Box desktop short-cut was missing. I tried to log-in to DropBox but couldn't remember my password, so the DropBox Chat agent or bot sent me a password reset link. I used that to open DropBox, but all my files are missing. I paid a full year subscription in advance expecting secure cloud storage, but all my stored documents are gone ... very important documents for which there are no or very limited hard copies. Does anyone know how I can recover my old account? Because it looks like my password reset started a new account.
I changed subscription (Dropbox team to my own 3 TB) and all folders are now empty
Hi, lately I closed my team profile from my compagny. I changed to a personal 3 tb subscription and suddenly all folder are emty. Although I used to be the one who could change everything. I changed files to an new folder in the hope it was a sync problem. It was not and using rewind ended up losing everything. What can I do now? I am a bit afraid that i lost 2tb of information and work. Doe anyone have a clue how to get my files back? Kind regards Jobbe
Using AI to sort and search my photos
Hi, it's 2024 . IA is here. Please, scan all my photo and suggest something to sort them or help me find what I need. I have a Folder "Camera Uploads"with more than 30 000 photos from my phone. It is impossible to sort them or search them or even to navigate in the folder. Ex : I want to find the photo in a night market in china . It takes seconds within the Iphone. It is impossible on dropbox except if the photo is named "night market china" (spoiler : it isn't) . So Dropbox is good to save the pictures but barely usable to use/search for them . Please do something
I can't find my files
Why can't I find my files anymore? I used to click the recent icon/whatever and they'd appear. Now I can't even find them anywhere not even in search. I have 2GB of storage and I've used 15K MG. I save files in vellum in Macincloud and sometimes I can find them in there, but it's a pain. Thanks!
I received an email about deleted files, but I can't find them in the Deleted files page
I received an email from Dropbox stating I had deleted a large number of files, which I was not aware I had done. When I logged into my account and clicked on deleted files, there was nothing there. The email said I had until 30 October to reinstate these files. I am desperate!!! I
Do downloaded files maintain the OCR function?
I work with blind / visually impaired people. For them, the OCR function is important, so the device can read the content of a file to them. I found out, that DropBox uses OCR for the documents, stored in DropBox. My question: My client wants to download her files to her MacBook and store them in the Finder. When she downloads pdf files, do they still have the OCR function?
