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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
8 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Domscillator, I hope you're doing well!

 

Can you please let me know the app's exact status and version as shown in your menu bar?

 

Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.

 

Keep me posted, and we'll take it from there!

  • kkkkkkirk's avatar
    kkkkkkirk
    Explorer | Level 4
    8 months ago

    exact same issue here, the only difference is I am constantly on VPN.

    dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.

    have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.

     

    • kolella's avatar
      kolella
      Helpful | Level 5
      8 months ago

      exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267

      • Oblique's avatar
        Oblique
        Explorer | Level 4
        8 months ago

        I have the same issue - same config as Kolella

  • Domscillator's avatar
    Domscillator
    Helpful | Level 6
    8 months ago

    Hi Megan,

    Dropbox version:

    Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works. 

    So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls. 

    • Tim_J_H's avatar
      Tim_J_H
      New member | Level 2
      8 months ago

      I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey Tim_J_H, sorry to hear about this.

         

        Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

         

        If so, can you disable them temporarily, to see if that solves the issue?

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