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Domscillator's avatar
Domscillator
Helpful | Level 6
8 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

lucadc's avatar
lucadc
Helpful | Level 5
8 months ago

Dropbox stopped connecting on login.

I've a new Mac Book Air with Mac OS 14.4.1 and latest version Dropbox desktop app (195.4.4995) with File Provider (but the same problem was already happening before switching to File Provider).

 

I don't have any security apps that might be blocking the connection, like antivirus, VPN etc.

 

Every time I have to quit app and restart it and that's how it works.

 

Important: even with the desktop app closed or connecting, files are synced regularly (maybe is the new File Provider for Mac system).

 

Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey lucadc, thanks for reaching out to us.

     

    Does the issue in this thread seem like the issue you're currently facing or is it something different?

     

    Keep me posted.

    • lucadc's avatar
      lucadc
      Helpful | Level 5
      8 months ago

      Thank you, it's exactly the issue. 

      I have to wait a solution, as I read there.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Indeed, lucadc, our engineers are currently looking into this issue.

         

        I've moved our convo to the thread about this issue, so you'll get notified when there's an update.

         

        If you need anything else, let us know!

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