You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

yoodsp2's avatar
yoodsp2
New member | Level 1
2 months ago

I can't sign in to my Dropbox Windows app, as it's stuck starting up.

It was available until yesterday lunchtime
I don't know what's going on, it's out of sync and keeps saying it's starting up
This happens not only on my laptop, but also on other synchronized devices.
I don't have any security programs or firewalls, and I've tried reinstalling them, but they don't work. I can still access Dropbox through the internet site.
What should I do?

Account Access
desktop
Windows
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for posting about this here, yoodsp2. 

    Out of curiosity, were there any type of Dropbox or OS updates, right before the syncing issues started?

    Can you send me a screenshot of what you see exactly on your end? I’d like to have a visual and investigate further.

    Ping me for any updates.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the screenshot yoodsp2 - much appreciated.

        Does this persist after rebooting your computer and/or quitting and relaunching the app?

        Do you have any security apps that might be causing issues by the way? 

  • yoodsp2's avatar
    yoodsp2
    New member | Level 1
    2 months ago

    https://www.dropboxforum.com/discussions/101001016/the-dropbox-icon-is-gray-in-my-menu-bar-and-the-desktop-app-wont-start-/807092

    재부팅 또는 앱 종료 해도 문제가 해결되지 않습니다. 

    문제일 일으킬 보안앱도 없습니다.

    동일한 증상을 겪고있는 커뮤니티글을 첨부합니다. 

    https://www.dropboxforum.com/discussions/101001016/the-dropbox-icon-is-gray-in-my-menu-bar-and-the-desktop-app-wont-start-/807092

    위에 글에 따라 고급 삭제(레지스트리등)을 해도 문제가 해결되지 않습니다.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for keeping me in the loop on this yoodsp2.

       

      Would it be OK if we sent you an email to have a  further look internally at this point? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!