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Account Access

1916 Topics
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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"121","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828157":{"__typename":"Conversation","id":"conversation:828157","topic":{"__typename":"ForumTopicMessage","uid":828157},"lastPostingActivityTime":"2025-03-28T06:12:04.454-07:00","solved":false},"User:user:1909013":{"__typename":"User","uid":1909013,"login":"welski","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909013"},"ForumTopicMessage:message:828157":{"__typename":"ForumTopicMessage","subject":"I'm not receiving the one-time security code on my email","conversation":{"__ref":"Conversation:conversation:828157"},"id":"message:828157","revisionNum":2,"uid":828157,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909013"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-03-27T17:36:36.237-07:00","lastPublishTime":"2025-03-27T18:02:33.599-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have login on my account but its asking me a one time code now - I input my username and password and it says one time code is sent to my email. But I am not getting any code, I've tried and waited many times and also added the no reply email on my contacts and it still did not fixed the issue PLEASE HELP! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"314","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827735":{"__typename":"Conversation","id":"conversation:827735","topic":{"__typename":"ForumTopicMessage","uid":827735},"lastPostingActivityTime":"2025-03-28T05:08:46.185-07:00","solved":false},"User:user:1908549":{"__typename":"User","uid":1908549,"login":"jacki1924","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1908549"},"ForumTopicMessage:message:827735":{"__typename":"ForumTopicMessage","subject":"I'm not receiving the password reset email to login to my account.","conversation":{"__ref":"Conversation:conversation:827735"},"id":"message:827735","revisionNum":2,"uid":827735,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908549"},"metrics":{"__typename":"MessageMetrics","views":45},"postTime":"2025-03-24T10:02:14.486-07:00","lastPublishTime":"2025-03-24T10:20:33.875-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added \"no-reply\" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files.  I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way.  \n Any help would be appreciated. Thank you. \n   \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"482","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828170":{"__typename":"Conversation","id":"conversation:828170","topic":{"__typename":"ForumTopicMessage","uid":828170},"lastPostingActivityTime":"2025-03-28T00:44:09.325-07:00","solved":false},"User:user:1909040":{"__typename":"User","uid":1909040,"login":"Sassafras84","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1909040"},"ForumTopicMessage:message:828170":{"__typename":"ForumTopicMessage","subject":"I can't sign in to view my support ticket.","conversation":{"__ref":"Conversation:conversation:828170"},"id":"message:828170","revisionNum":2,"uid":828170,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909040"},"metrics":{"__typename":"MessageMetrics","views":7},"postTime":"2025-03-28T00:01:37.458-07:00","lastPublishTime":"2025-03-28T00:44:09.325-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My account was disabled and I don't know why. I contacted support and they responded however I can't view their response ticket because I can't login.  \n What am I supposed to do? If I don't respond in a couple days, then the support request will be closed.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"276","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828072":{"__typename":"Conversation","id":"conversation:828072","topic":{"__typename":"ForumTopicMessage","uid":828072},"lastPostingActivityTime":"2025-03-27T11:34:16.865-07:00","solved":false},"User:user:1908906":{"__typename":"User","uid":1908906,"login":"BlaineRussell","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1908906"},"ForumTopicMessage:message:828072":{"__typename":"ForumTopicMessage","subject":"I can't access my paid account because the email address is expired; how can I get a refund?","conversation":{"__ref":"Conversation:conversation:828072"},"id":"message:828072","revisionNum":2,"uid":828072,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908906"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-03-26T20:40:10.376-07:00","lastPublishTime":"2025-03-27T00:19:51.916-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fee. That's a lot of money for something I can't even use, much less want at this time! \n Pulling out my hair because I have no way to sign in and no way to get a refund. It is ridiculous that there is no way to talk to an actual person to resolve these issues! I looked at the support page for billing and there was nothing that I could find regarding this particular issue. 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I need to get access to my files on there  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"192","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828028":{"__typename":"Conversation","id":"conversation:828028","topic":{"__typename":"ForumTopicMessage","uid":828028},"lastPostingActivityTime":"2025-03-26T12:33:09.265-07:00","solved":false},"User:user:1908854":{"__typename":"User","uid":1908854,"login":"leespeed2001","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908854"},"ForumTopicMessage:message:828028":{"__typename":"ForumTopicMessage","subject":"Will I still be able to access my Dropbox while abroad? I'll be changing sim cards","conversation":{"__ref":"Conversation:conversation:828028"},"id":"message:828028","revisionNum":2,"uid":828028,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908854"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-03-26T12:28:52.691-07:00","lastPublishTime":"2025-03-26T12:33:09.265-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I will be traveling abroad on vacation. I will have to switch out my sim card in order to get data at my destination abroad. If I switch out the sim card, will I still be able to access my dropbox while abroad? I have an iPhone XR if it matters. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"247","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827882":{"__typename":"Conversation","id":"conversation:827882","topic":{"__typename":"ForumTopicMessage","uid":827882},"lastPostingActivityTime":"2025-03-26T12:19:43.142-07:00","solved":false},"User:user:1908695":{"__typename":"User","uid":1908695,"login":"Pasha-Rhett","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908695"},"ForumTopicMessage:message:827882":{"__typename":"ForumTopicMessage","subject":"Inaccessible account due to lost 2FA options with existing support ticket","conversation":{"__ref":"Conversation:conversation:827882"},"id":"message:827882","revisionNum":2,"uid":827882,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908695"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-03-25T11:30:56.457-07:00","lastPublishTime":"2025-03-25T12:07:35.939-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n I'm posting this from a new Dropbox account because I'm completely locked out of my original one, and support hasn’t been helpful. \n I’ve been going back and forth with Dropbox support (Ticket #24909124) and keep getting the same scripted responses, even after clearly explaining that I don’t have access to: \n \n My old phone or number \n Any backup codes \n Any linked device \n \n I get that security is important, but there should be some way to recover an account—ID verification, billing info, anything. Right now it feels like I’m being shut out permanently with no real path forward. \n Has anyone dealt with this before or successfully escalated a similar issue? Is there a way to get past the generic support and reach someone who can actually review the situation? \n Would appreciate any advice or tips. \n Thanks, Pasha ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"842","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1741624997000","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & 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