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Account Access
1921 TopicsMy account got hacked and they setup 2FA to block me
Hello, My dropbox account was compromised and they fully locked me out with 2fa. I did not set up the 2fa so I can't kick them out. I just want to close the account. I don't need access. What should I do? I sent off an email to support.38Views0likes3CommentsMy Dropbox account signed me out, and asked me to create a new one in order to use it.
Hello, Iâve had my Dropbox account for years and all of the sudden it isnât allowing me to log is and when i type in my email Iâve used for years it basically says it isnât registered. I use it for both personal and business and I have files going on years. I just created a new account with the same email Iâve been using. Can you please help me restore it57Views0likes8CommentsI can't login into my Dropbox Passwords using the 12 recovery words.
I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds. I input all the words, but then I get a red letter message that says "Something went wrongâplease try again." I know I have the right words because If I change any of them on purpose I'll get "That doesnât look right. Check your spelling and try again". Am I doing something wrong? or is this a bug?Solved28Views0likes3CommentsCaptcha when connecting app to dropbox on phone
I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am "human" by sorting a puzzle of placing a figure in a seat by combining a number wĂth some icon. Even though I managed to sort the puzzle (several times) the Captcha just started over again. It was a terrible waste of time, when I just wanted to be able to write in my drop box files using onlyoffice and I feel really stupid that I am actually PAYING for this. Even though I until now have been a happy drop box customer. There must be other ways. Also it is difficult to see the icons, and being both a bit seeing and hearing impaired I feel that You are letting me down. Yours truly, KG23Views0likes3CommentsHaving an issue setting up two-step authentication with SMS
Hello, team! When I enter my phone number trying to set up two-step authentication, I get this message the first time and all subsequent times I enter my phone number: "You've tried to add two-step authentication with SMS too many times. Please try again after 24 hours." And after 24 hours the same story repeats. Is it a bug in the Dropbox system? Or what is the issue here? Would be thankful for any help.13Views0likes1CommentI can't access my paid account because the email address is expired; how can I get a refund?
So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fee. That's a lot of money for something I can't even use, much less want at this time! Pulling out my hair because I have no way to sign in and no way to get a refund. It is ridiculous that there is no way to talk to an actual person to resolve these issues! I looked at the support page for billing and there was nothing that I could find regarding this particular issue. Very frustrated and would appreciate some help!35Views0likes6CommentsI'm not receiving the one-time security code on my email
I have login on my account but its asking me a one time code now - I input my username and password and it says one time code is sent to my email. But I am not getting any code, I've tried and waited many times and also added the no reply email on my contacts and it still did not fixed the issue PLEASE HELP!53Views0likes10Comments