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zenchentw's avatar
zenchentw
Explorer | Level 3
6 months ago

The Dropbox app cannot start on Win11 getting this error.

Error Log

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 201.4.5552
bn.constants.WINDOWS_SHELL_EXT_VERSION: 73
bn.is_frozen: True
machine_id: 574d7b89-2c76-45d3-971c-175d82f407f9
pid: 21072
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\allenchen\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\allenchen\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'D:\\Allen_Chen\\Dropbox'
              real_path='D:\\Allen_Chen\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\201.4.5552\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\201.4.5552\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\ALLENC~1\AppData\Local\Temp
TEMP: C:\Users\ALLENC~1\AppData\Local\Temp
tempdir: 'C:\\Users\\ALLENC~1\\AppData\\Local\\Temp'
         real_path='C:\\Users\\allenchen\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> NtCreateFile syscall: mkdirat_helper |>> File corrupt or os encountered hardware error (0xc0000102)"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 902, in wrapper
  File "desktop/dropbox/client/main.py", line 6856, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6313, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6234, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 288, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> NtCreateFile syscall: mkdirat_helper |>> File corrupt or os encountered hardware error (0xc0000102)"
  • > File corrupt or os encountered hardware error (0xc0000102)

     

    This indicates that there's some hardware or operating system problem on your device. I recommend running chkdsk.

  • > File corrupt or os encountered hardware error (0xc0000102)

     

    This indicates that there's some hardware or operating system problem on your device. I recommend running chkdsk.