You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

zenchentw's avatar
zenchentw
Explorer | Level 3
5 months ago

The Dropbox app cannot start on Win11 getting this error.

Error Log

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 201.4.5552
bn.constants.WINDOWS_SHELL_EXT_VERSION: 73
bn.is_frozen: True
machine_id: 574d7b89-2c76-45d3-971c-175d82f407f9
pid: 21072
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\allenchen\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\allenchen\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'D:\\Allen_Chen\\Dropbox'
              real_path='D:\\Allen_Chen\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\201.4.5552\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\201.4.5552\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\ALLENC~1\AppData\Local\Temp
TEMP: C:\Users\ALLENC~1\AppData\Local\Temp
tempdir: 'C:\\Users\\ALLENC~1\\AppData\\Local\\Temp'
         real_path='C:\\Users\\allenchen\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> NtCreateFile syscall: mkdirat_helper |>> File corrupt or os encountered hardware error (0xc0000102)"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 902, in wrapper
  File "desktop/dropbox/client/main.py", line 6856, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6313, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6234, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 288, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> NtCreateFile syscall: mkdirat_helper |>> File corrupt or os encountered hardware error (0xc0000102)"
  • > File corrupt or os encountered hardware error (0xc0000102)

     

    This indicates that there's some hardware or operating system problem on your device. I recommend running chkdsk.

  • > File corrupt or os encountered hardware error (0xc0000102)

     

    This indicates that there's some hardware or operating system problem on your device. I recommend running chkdsk.