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Forum Discussion
Domscillator
8 months agoHelpful | Level 6
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
- 7 months ago
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Matt_M24
8 months agoExplorer | Level 3
I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.
I'm on Windows 10.
Dropbox v195.4.4995
It happened twice today. Opened my laptop at Starbucks, and I got the "reconnecting" issue.
Got to work. Opened my laptop, connected to the wifi and got the same "reconnecting" issue.
I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing.
It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates.
After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing.
- Nancy8 months agoDropbox Staff
Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app?
I’d like to see if that’ll help you in any way.
- Matt_M248 months agoExplorer | Level 3
I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message.
The only solution I've found is to quit dropbox and open it up again.
This is a very recent development as I've been using Dropbox Plus without a problem since 2017.
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