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Forum Discussion

okechukwuchukwuemeka's avatar
okechukwuchukwuemeka
Explorer | Level 3
2 years ago

Upgrading Subscription

I live in Nigeria. I have used Dropbox for more than 10 years. Currently, my subscription expired and I need to renew but my bank is refusing my subscription saying the foreign allocation is regulate...
Billing
Payments
Plans and upgrades
upgrades
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for posting on our Community, okechukwuchukwuemeka!

     

    The option to pay for Dropbox subscriptions via bank transfer is currently only available to Business teams. 

     

    Have you tried to upgrade your Dropbox account via the App Store/Play Store, and you’re still having an issue? If you own a PayPal account, you can also attempt to pay with it, and see if that works.

     

    Let me know how that goes.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our Community, okechukwuchukwuemeka!

 

The option to pay for Dropbox subscriptions via bank transfer is currently only available to Business teams. 

 

Have you tried to upgrade your Dropbox account via the App Store/Play Store, and you’re still having an issue? If you own a PayPal account, you can also attempt to pay with it, and see if that works.

 

Let me know how that goes.

okechukwuchukwuemeka's avatar
okechukwuchukwuemeka
Explorer | Level 3
2 years ago

Thank you Nancy for attempting to assist. I do not have a PayPal account. With the Central Bank of Nigeria financial instructions to banks, the same restrictions will likely play out. Please how will upgrading via Play Store work? I am quite eager to pay please.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi okechukwuchukwuemeka, you can add a card to Google Play, and then upgrade your account from within the Dropbox mobile app.

    • okechukwuchukwuemeka's avatar
      okechukwuchukwuemeka
      Explorer | Level 3
      2 years ago

      This worked perfectly. Thank you Jay

       

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