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Forum Discussion
I need help with a refund.
Hi Team,
Writing this email to request that you refund the amount debited.
I haven't used the upgraded account and there is no information given to me a day prior about this transaction.
USD 119.88 is very huge expense for my present situation and I couldn't able to afford this cost.
Please help me out and do the needful, I have already canceled my subscription.
you can also contact me at [email removed as per Community Guidelines]
- Megan
Dropbox Staff
Hi vignesh26, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Good day
Money was deducted from my bank account, unauthorized amount deducted 2× R461.00 their reference on the sms received is @ stond biz. I don't know them. Please help refund my money.
Thank you.- Rich
Super User II
Andries_ wrote:
Money was deducted from my bank account, unauthorized amount deducted 2× R461.00 their reference on the sms received is @ stond biz. I don't know them.Did you provide your billing information to Dropbox? If not, someone else has and you should be contacting your bank as well.
- Megan
Hi Andries_ , let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
This service is not avaliable for me but i have been charge for $119 in the subscription, i am a very poor guy i really dont need your service pls give me refund,it is very important for me.
- Megan
Hey Chunk Liu, thanks for posting here!
Have you tried contacting our Support team, using the steps that our Community Manager, Sam provided here?
I suggest our Support, because they would have all the available tools in order to locate the charge, and assist you with this.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Thank you!
Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization (from the defunct email address). The annual bill was just paid. How do I cancel the account and request a refund?
- Rich
Repeters wrote:
Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists
