You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

vignesh26's avatar
vignesh26
New member | Level 2
9 months ago

I need help with a refund.

Hi Team,   Writing this email to request that you refund the amount debited.   I haven't used the upgraded account and there is no information given to me a day prior about this transaction. ...
Billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Repeters wrote:

Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Repeters's avatar
Repeters
Explorer | Level 3
6 months ago

I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    Repeters wrote:

    I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists

    That means you arent using an incognito window or are signed in here. 

     

    You must be signed out of all accounts to get the options Rich said, 

    • Repeters's avatar
      Repeters
      Explorer | Level 3
      6 months ago

      Thanks. I think I figured it out using the "Other" option for the account

      • Repeters's avatar
        Repeters
        Explorer | Level 3
        6 months ago

        One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!