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Forum Discussion
How long does a refund take to process?
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
- Jay
Dropbox Staff
Hi AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Thank you for the reply! If i have any questions, I'll post it to this thread.
Hi,
I subscribed to the annual package and cancelled it. I don't have access to DropBox plus anymore. I received a notification from my bank that action is pending on DropBox's side for the refund. Can someone get in touch with me to resolve the problem please?
Thanks
How were you able to initiate the refund?
- Megan
Hi Photos Saunders, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Same situation! it's already 5 business days and it still did not reflect on my account. i cannot reply on the ticket email because my subscription is already cancelled. i'm from the philippines, by the way.
Hi, I've been trying to get in contact with someone to help sort out my refund processing. Can someone confirm if it is in progress or not? I received a notification from my bank that a refund has been requested and it's pending action on Dropbox's side. Can someone please contact me for more details to help me know if I will be getting a refund or not? PLEASE HELP!
- Mark
Super User II
You need to contact Dropbox support direct. This is a public forum so nobody here can help.
Note that unless legally required refunds are not normally issued: https://help.dropbox.com/plans/refund
I cancelled my pro subscription the day before it renewed, but the payment had already been processed. I contacted support and they kindly said I would bet my money back within 3-5 business days, but it has been a week and I have not received my money back, and because I no longer have dropbox pro I can't contact support to ask them. What can I do?
- Hello everyone, I just wanted to ask how long it took for people to receive their refund?
- Megan
Hi Hpslider25 , welcome to our Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any other questions, let me know!
I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors. Seriously, what is going on?!
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
- Rich
Nandhini Ganesan wrote:
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
What is your ticket number? A Dropboxer may be able to check on the status of your ticket.
22724348
I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.
- Mark
keiro wrote:
I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.
Did you actually cancel the trial? It doesn't cancel automatically.
Hi! so talked to a customer support last Dec. 9 to cancel my $200 plan. to sum it up, he agreed to do the refund and was told to wait for 3-5 business days for the process. it's already 5 business days and the refund is still not reflected on my account. i tried to reply to the ticket email but was not allowed to because my subscription is already cancelled and it says i can only reply to the ticket email if i'm a premium users.
anyone who deals or who've dealt with the same problem? were they able to resolute the problem?Thanks for answering!
- Walter
Hi there gabbalba03 - sorry to hear about this.
Can you please let me know your ticket ID so that I can look it up in our system too?
Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.
As for the refund itself, have you reached out to your bank for more information perhaps?
hi! thanks for responding
here's my ticket number : 23057438
here's the error i get from email when i try to reply on that ticket
