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Forum Discussion

vignesh26's avatar
vignesh26
New member | Level 2
9 months ago

I need help with a refund.

Hi Team,   Writing this email to request that you refund the amount debited.   I haven't used the upgraded account and there is no information given to me a day prior about this transaction. ...
Billing
cancellations
Payments
Refunds
Repeters's avatar
Repeters
Explorer | Level 3

Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization (from the defunct email address). The annual bill was just paid. How do I cancel the account and request a refund?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
Repeters wrote:

Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • Repeters's avatar
    Repeters
    Explorer | Level 3
    6 months ago

    I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      6 months ago
      Repeters wrote:

      I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists

      That means you arent using an incognito window or are signed in here. 

       

      You must be signed out of all accounts to get the options Rich said, 

      • Repeters's avatar
        Repeters
        Explorer | Level 3
        6 months ago

        Thanks. I think I figured it out using the "Other" option for the account

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