You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I need help with a refund.
Hi Team,
Writing this email to request that you refund the amount debited.
I haven't used the upgraded account and there is no information given to me a day prior about this transaction. ...
Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization (from the defunct email address). The annual bill was just paid. How do I cancel the account and request a refund?
- Rich
Super User II
Repeters wrote:
Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists
- Mark
