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Forum Discussion

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    sarah copland wrote:
    I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.

    I'm sorry for your loss.

     

    If you don't have access to the Dropbox folder on your father's computer, then you would need to request access to the account from Dropbox directly. Refer to the following help article.

     

    • sarah copland's avatar
      sarah copland
      Explorer | Level 4

      Hi there Rich

      Really appreciate you getting back to me. I did go down this route and raise a ticket some time ago but to no avail.

      I will keep trying!
      Regards

      Sarah

       

    • sarah copland's avatar
      sarah copland
      Explorer | Level 4

      Hi there,


      Many thanks for your response and also apologies for my delay getting back to you.

       

      See my comments in red below, any advice would be welcome!

       

      • A photocopy of your government-issued ID - e.g. passport?
      • A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you - How do I go about getting these items?

      Kind regards

       

      Sarah Copland

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey sarah copland, how are you today? 

         

        Would you mind replying back to the email my colleague has sent you? You'd need to reply back to him, in order to look into this closely, and with account specific info.

         

        Thanks a lot!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey sarah copland, thank you for reaching out to our Community.

    I'm so sorry for your loss.. Were you able to contact our support team through the info Rich gave you?

    Or would you like me to send you an email myself?

    Let me know.
    • sarah copland's avatar
      sarah copland
      Explorer | Level 4

      Hi Hannah

      Many thanks for your contact. I have tried to raise a support ticket some time ago but had no luck there.

      Any support would be gratefully received! My email is [removed per Community Guidelines].

      Look forward to hearing from you

      Sarah 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi sarah copland, in order to assist further, would it be possible to contact you directly via email?

    • mmenzies33's avatar
      mmenzies33
      Explorer | Level 3

      Hi Hannah,

      My wife and I are in the same situation as this person. My wife's father passed away and while clearing out their house I put all his documents/images/videos on HIS drop box account. I have the user name and password and was planning to download them when I got home. It took me some time to get to this and now when I try to log into his account it's using two-factor authentication and I can no longer access the email to retrieve the code. We have all his details and his account is even sharing some items on my account. My wife is also his executor. I read through the previous thread  but I was not able to see how to open a ticket from the links on the thread.

      Wonder if you might be able to help us work through this.

      Much appreciated.

      Michael

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi mmenzies33, thanks for posting here! 

         

        Could I send you an email, in order for us to have a closer look into this?

         

        Keep me posted!

  • mmenzies33's avatar
    mmenzies33
    Explorer | Level 3

    No unfortunately I was not. I kept pressing and explaining and finally a lawyer responded and bottom line is that without prior approval from the deceased they will not allow it. It's frustrating because the pictures are just sitting there on a server. Good luck.

    • sezza28's avatar
      sezza28
      Explorer | Level 4

      Hi, oh that's really disappointing. Thanks for coming back to me though, much appreciated.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey sezza28 - sorry to jump in here, but did you try following the process outlined here

      • sezza28's avatar
        sezza28
        Explorer | Level 4

        Hi Walter
        Thanks for your message
        I did receive this process and previously asked the questions on what these mean?

        A photocopy of your government-issued ID
        (Would this be passport?)

        A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you (how do I obtain this?)

        Many thanks

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