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Forum Discussion

sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
sarah copland wrote:
I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.

I'm sorry for your loss.

 

If you don't have access to the Dropbox folder on your father's computer, then you would need to request access to the account from Dropbox directly. Refer to the following help article.

 

  • sarah copland's avatar
    sarah copland
    Explorer | Level 4
    3 years ago

    Hi there Rich

    Really appreciate you getting back to me. I did go down this route and raise a ticket some time ago but to no avail.

    I will keep trying!
    Regards

    Sarah

     

  • sarah copland's avatar
    sarah copland
    Explorer | Level 4
    3 years ago

    Hi there,


    Many thanks for your response and also apologies for my delay getting back to you.

     

    See my comments in red below, any advice would be welcome!

     

    • A photocopy of your government-issued ID - e.g. passport?
    • A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you - How do I go about getting these items?

    Kind regards

     

    Sarah Copland

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey sarah copland, how are you today? 

       

      Would you mind replying back to the email my colleague has sent you? You'd need to reply back to him, in order to look into this closely, and with account specific info.

       

      Thanks a lot!

      • sarah copland's avatar
        sarah copland
        Explorer | Level 4
        3 years ago

        Hi Jay Megan 

         


        Apologies for the delay

         

        I would be grateful if someone could respond to my last query please? (See below)

         

        Hi there,


        Many thanks for your response and also apologies for my delay getting back to you.

         

        See my comments in red below, any advice would be welcome!

         

        • A photocopy of your government-issued ID - e.g. passport?
        • A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you - How do I go about getting these items?

        Kind regards

         

        Sarah Copland

         

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