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Forum Discussion
Can't access email associated with my account
The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into my account.
Hi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
No, it's dead.
Just dawned on me that maybe the Dropbox account in question is also dead (deleted by Dropbox). I last accessed it Nov 4, 2021. Automatically deleted?
My account sign-in uses an obsolete email address and I don't remember the password. To reset the password, Dropbox sends a message to the obsolete email which I can't retrieve. In order to change the email, I have to sign in. In order to sign in, I need the password reset which gets sent to the obsolete email. It's a vicious cycle. At this point, I just want to cancel the subscription but to do so, one has to sign in and here we go again.
- Megan
Dropbox Staff
Hi LS91011, how are you today?
I'm afraid that without access to the email address that's associated with the account in question, we won't be able to help much in regards to accessing the account.
However, what we can do here is I can send you an email, in order for us to see what we can do about the cancellation of the account's plan. Can I do this?
Keep me posted!
Yes, you can send an email, but not to the old address.
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This email to trying access.
Full name
agath [removed]
I am not choyor ekzat date bute I am using in last 5to 7 yar dropbox account.
I am currently in last lokeshon
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I am last successfully login
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I am fast login mobail semsanggalaxy duos.
Second login Coolpad cool one mobail .
Thard login redmi 5a mobail.
Fourth login (carant)redmi9powor mobail.
File nem
May Fred... Doqmen
May Gmail account is blocked .
I am lost may email account and dropbox account axass
Iam not any one time password..
I am login new game I'd. [removed]
and black ([removed])Gmail ID is sem ip address
Please help me may dropbox account Recavary without old email address[personal information removed per the Community's Guidelines]
- Rich
Super User II
Agath malde wrote:
Please help me may dropbox account Recavary without old email address
You can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
