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Forum Discussion
Our password holder has deceased, how can we change the email?
Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one has access to her email in order to re-set the password. My questions are: 1) is there a way to change the default email to be something like president@churchname so that access would rotate along with the powers of that office. 2) Failing that, is there an easy way to start a new folder and (here's the rub) transfer all the files over? I appreciate any help you all can provide. Note, we are only talking about use on the web, not apps or phone.
Thanks for the info. In this case, the only way to access that account would be via this process.
If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.
- Jay
Dropbox Staff
Hi anarag, thanks for bringing this to our attention.
I'm sorry for your loss at this time.
As you mentioned the email address format of their account, is it possible that there is another person who can access the domain of the site to then access that email address?
Keep me posted.
Not that I know of. Her surviving spouse did not know how to access her email. (She was a lawyer, so very careful with security. Alas, too careful!)
- Jay
Thanks for the info. In this case, the only way to access that account would be via this process.
If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.
