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Forum Discussion

Explorer | Level 3

3 years ago

Refund for my deceased husband’s account

How do I get a refund for my deceased husband’s Dropbox account? He died in April and I was billed in May.

Nancy
3 years ago
Perfect.

In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here.

Let me know if that’s OK with you, and we’ll get things started.

Nancy
Dropbox Staff
3 years ago
I’m sorry to hear about your loss, Barbara53.

The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox?

Let me know, and we’ll have a look.
- Barbara53
  Explorer | Level 3
  3 years ago
  Nancy - they are from Dropbox.
  - Nancy
    Dropbox Staff
    3 years ago
    Perfect.
    
    In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here.
    
    Let me know if that’s OK with you, and we’ll get things started.

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