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Forum Discussion

Barbara53's avatar
Barbara53
Explorer | Level 3
3 years ago

Refund for my deceased husband’s account

How do I get a refund for my deceased husband’s Dropbox account?  He died in April and I was billed in May.  
Billing
cancellations
Payments
Refunds
  • Nancy's avatar
    Nancy
    3 years ago

    Perfect. 

     

    In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

     

    Let me know if that’s OK with you, and we’ll get things started.

Barbara53's avatar
Barbara53
Explorer | Level 3
Nancy - they are from Dropbox.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Perfect. 

 

In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

 

Let me know if that’s OK with you, and we’ll get things started.

  • Barbara53's avatar
    Barbara53
    Explorer | Level 3
    3 years ago
    Yes that would be fine. Thank you.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Barbara53, sorry to jump in here.

       

      I just sent you an email, to the address connected to this Community profile, so make sure to get back to me, when you have a chance. 

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