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Forum Discussion
How do I close an account for a deceased family member
My father's law firm has a Dropbox account. He passed away at the end of 2021 and we have finished closing down his business and am at the point where I need to close down the Dropbox account. While...
If you truly want to use Dropbox with an elderly person in your life please make sure that someone besides the elderly person can access the account. My father had a Dropbox account for his business. When he passed away we were unable to login to his account to close it and Dropbox's customer service is so tightly restricted that there is no way to actually get help to close the account (the website has links that supposedly help but when you actually use them you can't actually submit a ticket unless you are paying for something).
So while Dropbox can be helpful, make sure the elderly person has family support that is available to access the account if it is needed. If you don't you will likely end up as I have, stuck without help.
Hi there, I am desperately trying to access my late Fathers drop box account as it contains so many pictures and memories, can anyone help with this please?
Kind regards
Sarah Copland
