You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Explorer | Level 3

3 years ago

Refund for my deceased husband’s account

How do I get a refund for my deceased husband’s Dropbox account? He died in April and I was billed in May.

Nancy
3 years ago
Perfect.

In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here.

Let me know if that’s OK with you, and we’ll get things started.

Icon for Dropbox Staff rank

Dropbox Staff

3 years ago

I’m sorry to hear about your loss, Barbara53.

The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox?

Let me know, and we’ll have a look.

Barbara53
Explorer | Level 3
3 years ago
Nancy - they are from Dropbox.
- Nancy
  Dropbox Staff
  3 years ago
  Perfect.
  
  In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here.
  
  Let me know if that’s OK with you, and we’ll get things started.
  - Barbara53
    Explorer | Level 3
    3 years ago
    Yes that would be fine. Thank you.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!