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Forum Discussion

sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
Account Access
Account Settings
Dropbox Family
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey sarah copland, thank you for reaching out to our Community.

I'm so sorry for your loss.. Were you able to contact our support team through the info Rich gave you?

Or would you like me to send you an email myself?

Let me know.
sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Hi Hannah

Many thanks for your contact. I have tried to raise a support ticket some time ago but had no luck there.

Any support would be gratefully received! My email is [removed per Community Guidelines].

Look forward to hearing from you

Sarah 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi sarah copland, in order to assist further, would it be possible to contact you directly via email?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        In order to contact you, for security purposes, we need to contact you at the email associated with the forum profile. Please let me know if you can access that email address. 

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