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Forum Discussion
Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this:
Sign in to continue
You need a Google account to access Docs, Sheets, or Slides
Please make sure third-party cookies are enabled. Learn more
Sign inCreate Google account
I am signed into my Google account and i am able to open all other files, but suddenly not this one. I even cleared the cache/cookies and still it doesn't work.
Any suggestions or help are welcome!
Any suggestions or help are welcome!
thank you
Update: I just checked another Google document and I cannot open that one either. It is Doc format. I can open up documents I created as Word Doc, but not Google Doc or Google Sheets. These are important docs for me. I hope i can recover them.
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
Same thing happening to me. I tried to access then through file explorer rather than right in Dropbox with same results.
I have been having the exact same issue since yesterday (04 July 2022)
Every time I try to open a document it tells me I need to sign in to Google, even though I'm already signed in.
"Sign in to continue
You need a Google account to access Docs, Sheets or Slides"
I've tried signing in and out.
I've tried clearing my cookies and caches.
I've tried opening any document in Google Docs using different browsers including Safari, Google Chrome, and Firefox.
I've tried reinstalling all my browsers.
I have allowed third-party cookies.
I am at a loss as to what I should do.
This isn't the first time something like this has happened, please can Dropbox provide a solution!Glad to know that i am not alone. But too bad for us and everyone else that might be suffering through this same issue.
Hopefully Google/Dropbox support can help soon. I am at a loss too...and without my study document, i am toast.I completely agree
Have you had any success contacting them via email or using their chat function?
I'm waiting for a reply to my email. The live chat doesn't seem to be working for some reason.
Hi - I'm unable to access G Suite files in Dropbox. This is a new issue in the last couple of weeks. I used to be able to open G Suite files and I can still open other kinds of files (non- G Suite). I get a prompt to "sign in to continue" (see pic). When I press "sign in" it loops back to this same message. It happens whether it's a shared file or one of my own in Dropbox. I have Dropbox Basic. I have cleared cookies, restarted, and tried different browers. What do you recommend?
Disabling the Duck Duck Go extension solved this for me. Thanks all!!
I'm unable to open or create Google Docs or Google Sheet files in DropBox, even though 1) both my google account and dropbox account have the same email/username, and 2) my google account settings are already set up to share data the the third party Dropbox app.
I keep getting this error message (whether trying to open or create a google doc or google sheet file)...
Any other ideas??
- Megan
Dropbox Staff
Hey salinapshah, welcome to our Community!
Have you tried to open, or create a document from a different browser, or from a private browsing window, to see if you get a different behavior?
If I were you, I'd try copying the file and then try to preview the copy. Can you give it a go?
Keep me posted.
Hey, every time I want to open a document on www.dropbox.com with google docs, the Google login window appears. After the login, the same page reloads ("Sign in to continue..."). I tried all the possible solutions discussed in other threads (3 different browsers, same email for dropbox and google, every browser plugin deactivated, incognito mode, ...).
Can anyone help me?
Thanks for the quick reply. When I create a Google doc in Dropbox (which is then stored in my Google Drive with a link to it in my Dropbox), I can open it via "Open with Google docs". But when I want to open a Microsoft Word file (whether it was created in dropbox or just uploaded from my hard drive), the Problem appears...
