Learn how to make the most out of the Dropbox Community here 💙!

Business Admin

9 Topics
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The final \"confirm\" option is grayed out.","conversation":{"__ref":"Conversation:conversation:821851"},"id":"message:821851","revisionNum":5,"uid":821851,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1336916"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-02-11T11:22:44.133-08:00","lastPublishTime":"2025-02-11T11:45:39.650-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi! I want to transform my team account back into a personal account. When I enter the page to disband my team, I check both of the checkboxes but the confirm button stays greyed-out and unclickable. What do I do? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"215","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:819185":{"__typename":"Conversation","id":"conversation:819185","topic":{"__typename":"ForumTopicMessage","uid":819185},"lastPostingActivityTime":"2025-01-23T18:50:19.952-08:00","solved":false},"User:user:1899519":{"__typename":"User","uid":1899519,"login":"Getsgo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1899519"},"ForumTopicMessage:message:819185":{"__typename":"ForumTopicMessage","subject":"How can we change team admin with no access to the current team admin's account?","conversation":{"__ref":"Conversation:conversation:819185"},"id":"message:819185","revisionNum":2,"uid":819185,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1899519"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-01-23T11:33:17.463-08:00","lastPublishTime":"2025-01-23T12:51:39.744-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We have a standard 5tb account and have a no access as the creator/admin refuses to hand over the log in. We are being told that there would be an additional cost to ADD or CHANGE admin to our business managers email address. Is this BS? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"239","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:807897":{"__typename":"Conversation","id":"conversation:807897","topic":{"__typename":"ForumTopicMessage","uid":807897},"lastPostingActivityTime":"2024-11-20T15:48:11.220-08:00","solved":true},"User:user:1890084":{"__typename":"User","uid":1890084,"login":"Sam37129","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1890084"},"ForumTopicMessage:message:807897":{"__typename":"ForumTopicMessage","subject":"Downgrading from Dropbox Business to Dropbox Basic doesn't allow me to use Dropbox anymore","conversation":{"__ref":"Conversation:conversation:807897"},"id":"message:807897","revisionNum":2,"uid":807897,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1890084"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2024-11-20T09:33:23.896-08:00","lastPublishTime":"2024-11-20T10:02:04.630-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I write here about my problem with the hope somebody can help me. \n I always used Dropbox Basic with 2GB storage. \n With the same Dropbox profile I upgraded to Dropbox Business for me and my team in the office 4 years ago (6 persons in total). \n This month I stopped Dropbox Business since we started to use a physical storage in the office – before downgrading I deleted all the files from my Dropbox Business. \n Now I thought I could keep using my Dropbox Basic with 2GB storage but all the files I deleted are still in the bin and I can’t permanently deleted them. \n Somehow it’s written that I am still using 53GB of space but I can’t get rid of these files because I have no authorization anymore. I guess these files will remain in the bin for few months and probably they block my Dropbox Basic storage. \n Should I open a new Dropbox Basic account with another mail? Or is there a possibility to solve my issue? \n With Dropbox Basic I can’t even get in contact with the support and somehow I’m stucked... \n I am very grateful for any help - thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1067","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:800291":{"__typename":"Conversation","id":"conversation:800291","topic":{"__typename":"ForumTopicMessage","uid":800291},"lastPostingActivityTime":"2024-10-25T02:57:51.480-07:00","solved":false},"User:user:1879607":{"__typename":"User","uid":1879607,"login":"prayeresteemed","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1879607"},"ForumTopicMessage:message:800291":{"__typename":"ForumTopicMessage","subject":"What strategies do users employ to effectively manage version control for collaborative projects?","conversation":{"__ref":"Conversation:conversation:800291"},"id":"message:800291","revisionNum":3,"uid":800291,"depth":0,"board":{"__ref":"Forum:board:101007C1"},"author":{"__ref":"User:user:1879607"},"metrics":{"__typename":"MessageMetrics","views":501},"postTime":"2024-10-10T23:44:51.967-07:00","lastPublishTime":"2024-10-12T23:59:08.935-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" What strategies do Dropbox users employ to effectively manage version control for collaborative projects, especially when working with non-technical team members who might accidentally overwrite or delete important files? 🙂 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"226","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:754084":{"__typename":"Conversation","id":"conversation:754084","topic":{"__typename":"ForumTopicMessage","uid":754084},"lastPostingActivityTime":"2024-02-29T06:41:08.546-08:00","solved":false},"User:user:1756588":{"__typename":"User","uid":1756588,"login":"timothyantrimcarter","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1756588"},"ForumTopicMessage:message:754084":{"__typename":"ForumTopicMessage","subject":"Arch Linux Dropbox Gnome app indicator drop down menu","conversation":{"__ref":"Conversation:conversation:754084"},"id":"message:754084","revisionNum":1,"uid":754084,"depth":0,"board":{"__ref":"Forum:board:101007C1"},"author":{"__ref":"User:user:1756588"},"metrics":{"__typename":"MessageMetrics","views":2397},"postTime":"2024-02-29T00:05:56.633-08:00","lastPublishTime":"2024-02-29T00:05:56.633-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I use Arch Linux as well as many other Linux flavors. Often on Arch with Gnome desktop I had trouble getting the Dropbox drop down menu to look and perform properly. I searched the Internet but really found nothing addressing my problem. I actually gave up on it for a few months. While trying to correct another problem with the app indicator panel I installed libappindicator-gtk3. It solved the other problem I was working on but I got an added bonus in that the Dropbox drop down menu suddenly started working perfectly as it does on Linux Mint Cinnamon, Debian Gnome and MX Linux Xfce. So just a tip if the Dropbox drop down menu is not performing properly on Arch Linux Gnome, try installing libappindicator-gtk3 from the Arch repositories. It is in the Arch official extra repository. I think it's possible that this solution could also help on any Arch based distro such as Manjaro, EndeavourOS, etc. if the Dropbox drop down menu doesn't look or perform correctly. I also had the same problem on Fedora Gnome but I don't currently have a free test partition to try this with Fedora. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1108","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:623978":{"__typename":"Conversation","id":"conversation:623978","topic":{"__typename":"ForumTopicMessage","uid":623978},"lastPostingActivityTime":"2024-01-31T05:44:29.835-08:00","solved":false},"User:user:1287747":{"__typename":"User","uid":1287747,"login":"Amy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMjg3NzQ3LTE5MDM1aUI4OEJBRkVFMTBCQzREQTQ"},"id":"user:1287747"},"ForumTopicMessage:message:623978":{"__typename":"ForumTopicMessage","subject":"Managing your Dropbox subscription","conversation":{"__ref":"Conversation:conversation:623978"},"id":"message:623978","revisionNum":3,"uid":623978,"depth":0,"board":{"__ref":"Forum:board:101007C1"},"author":{"__ref":"User:user:1287747"},"metrics":{"__typename":"MessageMetrics","views":12045},"postTime":"2022-09-21T04:05:29.245-07:00","lastPublishTime":"2023-06-07T02:09:40.854-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Update: Since we published this content piece on how to manage your Dropbox subscription, we are delighted to let you know that a limited version of Dropbox Replay is included for free with all Dropbox plans, so you get access to a media review and approve tool and Dropbox’s organization and collaboration tool, all in one place. Add any video, image or audio file right from Dropbox (or your desktop) into Replay in just a couple clicks. \n   \n And as always, Dropbox Passwords, Paper, and Capture are all included with Dropbox Plans, so check out more about them to make sure you know what you’re getting! And now, onto managing your subscription! \n \n   \n The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that.  \n   \n \n Need more space? Why not move to a plan with more storage?  \n \n   \n If you’re changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space:  \n \n  Basic plan: 2 GB of space \n  Plus plan: 2 TB of space \n  Family plan: Shared 2 TB of space (up to 6 users) \n  Professional plan: 3 TB of space \n \n   \n If you’re maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice.  \n   \n \n What happens when I cancel my Dropbox subscription or trial? \n \n   \n So, you’ve decided to leave
 we’ll try not to take it personally đŸ˜ą\n   \nAll joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesn’t actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. \n So that means; \n \n You’ll still have access to all of your files and folders \n Dropbox keeps deleted versions of your files for 30 days, in case you change your mind \n If you’re over your downgraded storage quota, Dropbox will stop syncing your files \n Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. \n \n   \n \n Canceling or downgrading a Dropbox subscription \n \n   \n Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. \n   \n Learn how to cancel a Dropbox subscription purchased on your computer. \n   \n \n How to cancel a Dropbox subscription or trial on an iPhone or iPad \n \n   \n \n On your iPhone or iPad, tap Settings and then your name. \n Tap Subscriptions (about midway through the screen) and find Dropbox in the list. \n Tap Cancel Subscription or Cancel Trial and confirm. \n Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle.  \n \n   \n \n How to cancel a Dropbox subscription or trial on Android \n \n   \n If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: \n \n Open the Dropbox mobile app and head to the Account tab in the bottom right corner. \n Tap Manage your subscription and then How to cancel. \n Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. \n Tap Cancel subscription. \n \n You’ll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle.  \n   \n \n Cancel an individual Dropbox plan on desktop \n \n   \n If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs.  \n   \n \n Sign in to dropbox.com. \n Click your avatar (profile picture or initials) in the top-right corner.  \n Click Settings. \n Click Plan. \n Click Cancel plan at the bottom of the page. \n \n Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device. \n \n Select a reason for canceling. \n Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled.  \n \n   \n   \n So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4830","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:736867":{"__typename":"Conversation","id":"conversation:736867","topic":{"__typename":"ForumTopicMessage","uid":736867},"lastPostingActivityTime":"2023-12-15T18:16:11.957-08:00","solved":false},"User:user:461005":{"__typename":"User","uid":461005,"login":"ecmoran","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:461005"},"ForumTopicMessage:message:736867":{"__typename":"ForumTopicMessage","subject":"ATTN: Third-Party AI is toggled to ON automatically","conversation":{"__ref":"Conversation:conversation:736867"},"id":"message:736867","revisionNum":2,"uid":736867,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:461005"},"metrics":{"__typename":"MessageMetrics","views":7570},"postTime":"2023-12-13T09:36:00.300-08:00","lastPublishTime":"2023-12-13T10:26:38.039-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Fellow DropBox Community Members, \n If you don't already know this, Third-Party AI is automatically set to \"ON\" without our permission. To FIX THIS: Go to your Account Icon > Settings > Third-Party AI and toggle OFF. \n   \n Why DropBox thought it was a good idea not to be up front about this change is beyond me. But it's *very shady* and I'm not happy about it! I'm a longtime customer but I know I have other options and will leave if DropBox gets way too cozy with Third-Party AI folks. \n   \n Sincerely, \n ECM ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"531","kudosSumWeight":16,"repliesCount":19,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:700913":{"__typename":"Conversation","id":"conversation:700913","topic":{"__typename":"ForumTopicMessage","uid":700913},"lastPostingActivityTime":"2023-07-24T04:39:31.384-07:00","solved":false},"User:user:1591798":{"__typename":"User","uid":1591798,"login":"jennyspunky","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1591798"},"ForumTopicMessage:message:700913":{"__typename":"ForumTopicMessage","subject":"Need All The Modified Files and Folders list for a particular date","conversation":{"__ref":"Conversation:conversation:700913"},"id":"message:700913","revisionNum":2,"uid":700913,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1591798"},"metrics":{"__typename":"MessageMetrics","views":1182},"postTime":"2023-07-24T04:19:48.588-07:00","lastPublishTime":"2023-07-24T04:22:21.930-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to obtain a list of all files and folders modified in Dropbox on a specific date for example 08/01/2023. Can you please provide the way in order to get this information as I can only see last modified date on a folder/file but not version history of the file/folder being modified and this requirement is crucial for our business. 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