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Forum Discussion
Files not syncing to my offline folders.
Hello, I have just upgraded to a Business Teams account and uninstalled/reinstalled Dropbox, and now my files don't appear to be syncing. They are all available online, but not all are available on my PC Windows 10. I haven't had this issue prior to updating my account.
When I click on the Dropbox icon there aren't any syncing issues and it says all of my files are up to date.
In preferences/settings, I have ticked for all files to be available offline.
I've quit Dropbox and reloaded, as well as restarted my computer.
Does anyone know what I'm doing wrong? Or how to fix this?
Thank you so much!!
- Megan
Dropbox Staff
Hey there, becmac, I hope you're doing well!
If I understand what you mentioned correctly, it seems that some of your content isn't visible when you try to access your Dropbox folder, using your Windows device.
If not, please feel free to correct me here. Now, I would like for you to locate your Dropbox icon, on the menu or task bar, next to your WiFi and hover your mouse there.
That should give you the version of the app that you're using on your end.
Is there any chance that you enabled selective sync for these folders? This would prevent them from syncing to your local device indeed.
Thank you, and keep me posted!
Hi Megan,
Correct! Folders and files aren't visible in my offline folders, only online.
My dropbox is up to date - 185..6054
I checked for selective sync folders, but I have chosen New Files Default as "Available Offline" and every folder is selected in the "Selective Sync" section......
- Nancy
Hey becmac, sorry to jump in here.
It looks like you’re referring to two different features; while selective sync totally removes your folders from the Dropbox app to save hard drive space, it’s also possible to make your files online-only instead (by right clicking on them), in which case you’d still see their placeholders in your local Dropbox folder. The “offline” setting that you mention refers to the second feature.
If your local Dropbox folder appears to be totally empty, can you please check www.dropbox.com, and let me know if the names of your folders contain any of these characters?
