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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.

 

"sign-in failed. Unknown error, please contact Dropbox customer support"

 

I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.

 

Reinstalled twiced but get the same message each time.

  • Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

  • drkh's avatar
    drkh
    New member | Level 2

    I am having issues with logging into my app on Android.

    I have tried using the right password. Reset twice, uninstalled, restart phone and still can't log in.

    I can log in to the web version using the same credentials though.

    I can't even get proper support with Dropbox. It's like a maze trying to find ways to contact support -  Misleading to use contact support link when we can't reach or get any support. Very bad user experience.

     

    Thanks.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey drkh, sorry to hear about this.

       

      Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps?

       

      If so, note that there's a device limit you might be hitting. 

       

      Could you check your connected devices and let me know if that's the case?

      • Dontee332's avatar
        Dontee332
        Helpful | Level 6

        Sign-In Failed. Sorry and error has occurred. Please try again later. Have reinstalled, rebooted, etc as suggested here, brand new S22. 

         

         

  • SuzyS's avatar
    SuzyS
    Helpful | Level 5

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      Hi SuzyS, thanks for joining the Community!

      This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.

      I'm glad to hear you were able to resolve it on your device.

      If you need any further assistance in future, please let me know!
      • rssear17's avatar
        rssear17
        Explorer | Level 4

        I tried this and it still will not allow me to login

  • rssear17's avatar
    rssear17
    Explorer | Level 4

    I recently began getting an error on my Google Pixel 5 - Sign in failed - Unknown error.  I am using basic version of Drop Box and only have two computers linked to my account.  Cannot figure why I cannot log in.

  • Unstable_rat's avatar
    Unstable_rat
    Explorer | Level 3

    HI,

    I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.

    And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?

     

    Thanks in advance!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      What OS is the device using and version?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Unstable_rat, sorry to hear about that! 

       

      You can sign into your account using our website, right? 

       

      Can you also send me a screenshot of the error message you get on your end, when trying to log-in using the mobile app?

       

      Keep me posted!

      • Unstable_rat's avatar
        Unstable_rat
        Explorer | Level 3

        Yes I can use the website aswell as the windows app which makes dropbox appear on my computer like regular files.

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