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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    4 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi SuzyS, thanks for joining the Community!

This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.

I'm glad to hear you were able to resolve it on your device.

If you need any further assistance in future, please let me know!
rssear17's avatar
rssear17
Explorer | Level 4
4 years ago

I tried this and it still will not allow me to login

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey rssear17, thanks for nudging us on this thread. 

    Could you try signing in from a different WiFi network or by using your cellular network?

    If you're still having trouble with this, send us a screenshot (without any personal info) of the error message. 
    • rssear17's avatar
      rssear17
      Explorer | Level 4
      4 years ago
      Thank you that appears to have fixed the issue.... Appreciate the help
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Glad to have helped, rssear17. 

        If anything else comes up in the future, you know where to find us. 

        In the meantime, I hope you have a wonderful day ahead of you!

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