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John Smth's avatar
John Smth
Explorer | Level 3
2 years ago

Cannot login on new android phone

hi there.

 

New phone, Samsung A52. OS updated to android 13.

 

App started, prompts to login. After entering credentials, appears system popup "Allow Dropbox to send you notifications?", screen starts blinking and becomes unresponsive -- can not tap on allow/don't. After switch to home screen (or other app) and back -- screen remains black. Phone is working, app doesn't. Other apps are able to request permissions.

 

Clearing cache or internal data does not help. Reinstall does not help. I'm receiving email "A new Android device just signed in to your Dropbox account bla-bla" every time after I try to login. Confirming "it's me", nothing changes, still no success.

 

I'm able to use dropbox via web on this phone or on other devices, problems only with this particular phone app.

 

Also tried switch from wifi to mobile network, enable/disable VPN -- nothing changed.

Android
Dropbox Basic
Install
Mobile
  • Megan's avatar
    Megan
    2 years ago

    Hi John Smth, I'd be more than happy to help! 

     

    Are you on a Basic plan? If so, would it be possible that you have more than 3 devices linked to your Dropbox account and that's why you're having trouble logging in to this one?

     

    Feel free to also send me some screenshots of the behavior you mentioned.

     

    Let me know more!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi John Smth, I'd be more than happy to help! 

     

    Are you on a Basic plan? If so, would it be possible that you have more than 3 devices linked to your Dropbox account and that's why you're having trouble logging in to this one?

     

    Feel free to also send me some screenshots of the behavior you mentioned.

     

    Let me know more!

    • John Smth's avatar
      John Smth
      Explorer | Level 3
      2 years ago

      Hi @Megan.

       

      Yes, I'm on a Basic Plan. And yes I have already 4 devices linked (3 PC and old phone). After unlinking third PC and phone login succeeded.

       

      Thanks a lot!

       

      PS. Are developers aware of this situation? Proper error message in app would help a bit.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey John, amazing news! 

         

        I'll forward your feedback to the appropriate areas so we can continue to improve.

         

        If you need anything else, you know where to find me!

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