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Forum Discussion
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
HI,
I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.
And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?
Thanks in advance!
- Mark
Super User II
What OS is the device using and version?
Android 9
Phone is HTC U11
- Mark
So that should cover it 🙂
Are you using an up to date version of the app?
- Megan
Dropbox Staff
Hi Unstable_rat, sorry to hear about that!
You can sign into your account using our website, right?
Can you also send me a screenshot of the error message you get on your end, when trying to log-in using the mobile app?
Keep me posted!
Yes I can use the website aswell as the windows app which makes dropbox appear on my computer like regular files.
- Nancy
Sorry for jumping in, too, Unstable_rat.
If you go back to the login page of the mobile app, are you seeing another option saying “Having trouble signing in”?
If you are, please click there and then, select the option “Email me a sign-in link”. If you have direct access to the email address that’s linked to your Dropbox account, you should receive a sign-in link there, which should allow you to log in to the app automatically by clicking on it.
Can you please give that a go and let me know if it works?
- Jay
Hi Unstable_rat, could you try resetting your password and then attempt to login again on your mobile device?
- Did that mutilpe times as well, no solution.
- Rich
Unstable_rat wrote:
Did that mutilpe times as well, no solution.If you haven't exceeded your device limit (three), try to uninstall and reinstall the Dropbox app. Restart your phone in between the uninstall and reinstall.
