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Forum Discussion
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
Jay
Dropbox Staff
Dropbox StaffHi SuzyS, thanks for joining the Community!
This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.
I'm glad to hear you were able to resolve it on your device.
If you need any further assistance in future, please let me know!
This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.
I'm glad to hear you were able to resolve it on your device.
If you need any further assistance in future, please let me know!
I tried this and it still will not allow me to login
- LusilHey rssear17, thanks for nudging us on this thread.
Could you try signing in from a different WiFi network or by using your cellular network?
If you're still having trouble with this, send us a screenshot (without any personal info) of the error message.- Thank you that appears to have fixed the issue.... Appreciate the help
