We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    4 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

SuzyS's avatar
SuzyS
Helpful | Level 5

Solved it myself.

I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi SuzyS, thanks for joining the Community!

This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.

I'm glad to hear you were able to resolve it on your device.

If you need any further assistance in future, please let me know!
  • rssear17's avatar
    rssear17
    Explorer | Level 4
    4 years ago

    I tried this and it still will not allow me to login

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey rssear17, thanks for nudging us on this thread. 

      Could you try signing in from a different WiFi network or by using your cellular network?

      If you're still having trouble with this, send us a screenshot (without any personal info) of the error message. 
      • rssear17's avatar
        rssear17
        Explorer | Level 4
        4 years ago
        Thank you that appears to have fixed the issue.... Appreciate the help

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!