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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    4 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Unstable_rat's avatar
Unstable_rat
Explorer | Level 3

HI,

I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.

And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?

 

Thanks in advance!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What OS is the device using and version?

  • Unstable_rat's avatar
    Unstable_rat
    Explorer | Level 3
    2 years ago

    Android 9

     

    Phone is HTC  U11

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      So that should cover it 🙂

       

      Are you using an up to date version of the app?

      • Unstable_rat's avatar
        Unstable_rat
        Explorer | Level 3
        2 years ago

        Yes, ofcourse. first thing I check all the time and even today.

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