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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    4 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Unstable_rat's avatar
Unstable_rat
Explorer | Level 3
2 years ago
Did that mutilpe times as well, no solution.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Unstable_rat wrote:
    Did that mutilpe times as well, no solution.

    If you haven't exceeded your device limit (three), try to uninstall and reinstall the Dropbox app. Restart your phone in between the uninstall and reinstall.

    • Unstable_rat's avatar
      Unstable_rat
      Explorer | Level 3
      2 years ago

      Did that, cleared all data after removing the app and restarted, reinstalled, and still the same.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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