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Forum Discussion
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
I am having issues with logging into my app on Android.
I have tried using the right password. Reset twice, uninstalled, restart phone and still can't log in.
I can log in to the web version using the same credentials though.
I can't even get proper support with Dropbox. It's like a maze trying to find ways to contact support - Misleading to use contact support link when we can't reach or get any support. Very bad user experience.
Thanks.
Walter
Dropbox Staff
Dropbox StaffHey drkh, sorry to hear about this.
Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps?
If so, note that there's a device limit you might be hitting.
Could you check your connected devices and let me know if that's the case?
Sign-In Failed. Sorry and error has occurred. Please try again later. Have reinstalled, rebooted, etc as suggested here, brand new S22.
- Nancy
Hi Dontee332, sorry to hear you’re having the same issue.
Are you able to sign in normally on the Dropbox website?
Besides that, can you please click on the “Having trouble signing in” option on the login page of your mobile app and then, hit the “Email me a sign-in link” button from the menu?
Are you able to log in this way?
Neither worked, I had to first remove MFA.... terrible UI messaging
