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Forum Discussion
Dropbox logging out before completing sync
MacOS 14.4.1 Dropbox (Business) 197.4.7571 Initially Dropbox had got stuck on startup at the 'Connecting Components' stage, which left me unable to access my Downloads and Documents folders as w...
Jay
Dropbox Staff
Dropbox StaffHi EMASchool, thanks for bringing this to our attention.
What happens if you reboot the device and then attempt to sign into your account again?
This will help me to assist further!
Hi Jay, thanks for the response!
I just tried as you suggested, rebooted the computer and then tried to log in to my Business account and it went the same as before. One other thing I noticed was that the Dropbox app seemed to close down and then restart, which must be why it stopped syncing.
- Jay
Thanks for the info, I'd recommend contacting the support team to see what else they can suggest regarding this matter.
Thanks Jay, I have contacted support and it has been escalated up to 'Advanced Support'. I'll check back here when I have a solution in case it can help anyone else.
Just an update; support have said that "Dropbox engineers are aware of the issue and are working on a solution as we speak", so it seems like it's an issue with the Mac implementation.
