You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Trueplayer's avatar
Trueplayer
Helpful | Level 5
9 years ago

Deleting files then permanently deleting doesn't free up space!?!

Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on o...
FAQ
Promotions
Storage space
  • Rich's avatar
    Rich
    9 years ago
    gaby wrote:

    Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)

    You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.

     

    it now says I'm using 3.6 GB out of the 2 GB allowed!

    That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.

gaby's avatar
gaby
Explorer | Level 4

I'm having the same issue!! Before I started deleting files, I was at the max of 2 GB. Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space), it now says I'm using 3.6 GB out of the 2 GB allowed! How is that even possible? Hopefully this is not a pathetic ploy to force people to upgrade. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago
gaby wrote:

Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)

You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.

 

it now says I'm using 3.6 GB out of the 2 GB allowed!

That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.

  • UncleRick's avatar
    UncleRick
    New member | Level 2
    6 years ago

    I'm having the same problem and this is the apparent reason. I have the free version, but we pay for my wife to have the upgrade. Some of her folders are shared with me. Dropbox has the interesting policy that those shared items get charged against my quota.

    Ho hum. I guess we'll unshare them and I will access them via the web interface.

  • gaby's avatar
    gaby
    Explorer | Level 4
    9 years ago

    Hi Rich, thanks for your response but I clicked the link you gave me and it says I'm not sharing any folders with anyone :(

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!