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Forum Discussion

Klkoenig's avatar
Klkoenig
Explorer | Level 4
4 months ago

Can't delete backup from Dropbox site

I have deleted an automatic hard disk backup from Dropbox but storage space is not released.
Now the backup is no longer recognized.
I have already removed the desktop application from the devices and added it again.

Does anyone know what I can do?

Delete
Dropbox Backup
FAQ
Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi Klkoenig, thanks for bringing this to our attention

     

    Are you able to view your backup on the site directly, and delete it from there?

     

    This will help me to assist further!

    • Klkoenig's avatar
      Klkoenig
      Explorer | Level 4
      4 months ago

      Hello,
      I can't see the backup on the website. Under “All files” I can only see my own folders, but no backup.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Could you attach a screenshot of the backup page on the site?

         

        In addition, could you also click 'Show deleted backups' on the site and copy that screenshot here too?

  • swigyfood's avatar
    swigyfood
    Helpful | Level 5
    4 months ago

    Hello Klkoenig 
    Ensure the backup is permanently deleted from Dropbox's "Deleted files" section. If storage space is still not released, contact Dropbox support for assistance.

    • Klkoenig's avatar
      Klkoenig
      Explorer | Level 4
      4 months ago

      Whre can I find  'Show deleted backups'

       

      How do I get to the backup page on the website?

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