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Forum Discussion

aammash's avatar
aammash
Helpful | Level 6
5 months ago

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working

this old screenshot

and this now 

I really need you back to old one 

  • I was sending a link now and found that the problem was solved

    thanks dropbox you are the best 

  • eretaval's avatar
    eretaval
    New member | Level 2

    I noticed that from around the start of June, whenever I share my dropbox links through WhatsApp (either mobile or desktop) they no longer appear like they used to with thumbnail and title, a little detail that was extremely helpful when searching for a link or delivering to a client. Now, whenever I share a link, it only appears as an ugly generic link with a description of what Dropbox is as a service. 

     

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi eretaval, thanks for bringing this to our attention.

       

      Do you get the same behavior when using another service, or only in Whatsapp? 

       

      Have you tried contacting them for assistance, since it's related to their program?

       

      This will help me to assist further!

      • eretaval's avatar
        eretaval
        New member | Level 2

        Hi Jay, as far as I know, the issue is still present in most messaging services: instagram, etc.

        The link appears the same, no thumbnail or title 😞

        I've tried different devices, browsers, clearing cache and it still looks the same.

        Please let us have the links as they used to be, these new ones are awful and unpractical.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome back to our Community, aammash!

     

    Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache? 

     

    If yes, have you also cleared WhatsApp’s cache?

     

    Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox? 

     

    Let me know.

    • aammash's avatar
      aammash
      Helpful | Level 6

      generate from mac desktop app

      and its same way and same share app (whatsapp) every step is same and I use it daily so its important

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager

      Thanks for confirming this is fixed for you aammash. For any other users, please let us know if previews are not showing and I'll make sure that it's passed on for investigation.

       

      Ben

      • Adrian L.5's avatar
        Adrian L.5
        Explorer | Level 4
        I am not about to get my image thumbnail when I share via whatsapp also. This happen to me just today, 22 Aug 2024
    • Adrian L.5's avatar
      Adrian L.5
      Explorer | Level 4

      Yes, only dropbox is not working well to show the preview thumbnail image, other apps are working fine sending their url link within whatsapp. When is dropbox going to address this issue, I been having this problem since 21 Aug 24.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Apologies for the delay here, Adrian L.5.

         

        Thanks for providing all this info; our team is actively working on this at the moment.

         

        You'll be updated, once we have more info.

  • Simon34's avatar
    Simon34
    Explorer | Level 3

    Hi, Dropbox image will appear when you paste link and wait for few seconds. It happen same when we send links from other websites. Somebody recommended me to use this WhatsApp to send app on WhatsApp. 

  • Adrian L.5's avatar
    Adrian L.5
    Explorer | Level 4
    Can anyone confirm? I usually get the image thumbnail showing when I share dropbox image link in whatsapp. But today (22 Aug 2024) I just get a black square box with no preview image.

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