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Forum Discussion

aammash's avatar
aammash
Helpful | Level 6
5 months ago

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working this old screenshot and this now    I really need you back to old one 
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  • aammash's avatar
    aammash
    4 months ago

    I was sending a link now and found that the problem was solved

    thanks dropbox you are the best 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome back to our Community, aammash!

 

Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache? 

 

If yes, have you also cleared WhatsApp’s cache?

 

Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox? 

 

Let me know.

Adrian L.5's avatar
Adrian L.5
Explorer | Level 4
3 months ago

Yes, only dropbox is not working well to show the preview thumbnail image, other apps are working fine sending their url link within whatsapp. When is dropbox going to address this issue, I been having this problem since 21 Aug 24.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Apologies for the delay here, Adrian L.5.

     

    Thanks for providing all this info; our team is actively working on this at the moment.

     

    You'll be updated, once we have more info.

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