You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox transfer thumbnail no longer shows on WhatsApp
hello now when send on whatsapp link dropbox transfer thumbnail not working
this old screenshot
and this now
I really need you back to old one
I was sending a link now and found that the problem was solved
thanks dropbox you are the best
Nancy
Dropbox Staff
Dropbox StaffWelcome back to our Community, aammash!
Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache?
If yes, have you also cleared WhatsApp’s cache?
Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox?
Let me know.
Yes, only dropbox is not working well to show the preview thumbnail image, other apps are working fine sending their url link within whatsapp. When is dropbox going to address this issue, I been having this problem since 21 Aug 24.
- Hannah
Apologies for the delay here, Adrian L.5.
Thanks for providing all this info; our team is actively working on this at the moment.
You'll be updated, once we have more info.
