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Forum Discussion

aammash's avatar
aammash
Helpful | Level 6
6 months ago

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working this old screenshot and this now    I really need you back to old one 
Dropbox Transfer
Share
Third Party Integrations
  • aammash's avatar
    aammash
    6 months ago

    I was sending a link now and found that the problem was solved

    thanks dropbox you are the best 

aammash's avatar
aammash
Helpful | Level 6

generate from mac desktop app

and its same way and same share app (whatsapp) every step is same and I use it daily so its important

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Did you try clearing the cache of both apps as Nancy suggested aammash ?

  • aammash's avatar
    aammash
    Helpful | Level 6
    6 months ago

     

    I tried on mobile whatsapp same problem description no thumbnail and no title or description
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey aammash, do you see the same behavior with other apps/platforms, apart from Dropbox?

      • aammash's avatar
        aammash
        Helpful | Level 6
        6 months ago
        Same preview problem when generate link from dropbox ios app

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