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Forum Discussion

aammash's avatar
aammash
Helpful | Level 6
5 months ago

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working this old screenshot and this now    I really need you back to old one 
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  • aammash's avatar
    aammash
    4 months ago

    I was sending a link now and found that the problem was solved

    thanks dropbox you are the best 

Adrian L.5's avatar
Adrian L.5
Explorer | Level 4

Yes, only dropbox is not working well to show the preview thumbnail image, other apps are working fine sending their url link within whatsapp. When is dropbox going to address this issue, I been having this problem since 21 Aug 24.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Apologies for the delay here, Adrian L.5.

 

Thanks for providing all this info; our team is actively working on this at the moment.

 

You'll be updated, once we have more info.

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