I’m on a Mac using the v.206.4.6506 of Dropbox desktop app.
Recently when I’m uploading files using Dropbox Transfer, I set the expiration date, let’s say one year later, and turn off the download notification slider. The file upload and it’s done. Everything is fine BUT when I do another transfer I have to set the date and notification again. It’s pretty annoying since I do a many transfers every day. In the past weeks, the app remembered these settings but since a recent update it no more remember the settings. Is there a way to set a preference so I don’t have to set it each time? Otherwise is there a way to escalate this to Dropbox engineer team so they can find a solution for this?
ALSO, before this recent update, we were able to have multiple Transfer window opened and uploading at the same time on the desktop. Now it’s only one. Why this change? Is it possible to bring back the multiple transfer?
I have tried all the suggestions you make about checking app on phone and laptop but I cant find any cancel button
Are you sure you're signed in to an account that has a paid subscription? Look at your Plan page. What plan does it show? If it says Basic, the account you're signed in to doesn't have a paid subscription, so there would be nothing to cancel.
If that's the case, use the credit card charge lookup tool to identify the account you're being charged for. Once you identify the correct account, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you can't locate it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thanks for the quick answer. How it was possible to have settings remembered before and also was able to have multiple window but now it’s no more possible. Maybe someone didn’t verified this before plublishing the update… or voluntarily decided to remove these features. Sometimes small decisions have big impact on users daily routine of doing things in their job. So I understand that my « suggestions » have been put in the jar of ideas to improve the app, maybe sometimes… instead of a list of things to bring back as it was before an update of the app?
Hey @SteveDesmarais, I am a Product Manager on the team here at Dropbox! I wanted to let you know that after some investigation, we realized that recent changes we made to the desktop client seem to have modified the Transfer feature behavior. Based on what you've described there were two primary changes.
As it relates to having your settings persist, this seems like a pretty easy fix and we're going to prioritize adding it back very soon.
Supporting multiple windows being open at the same time will take a little longer, but I have added it to our roadmap.
I want to thank you for reaching out on the forums. Your feedback is extremely valuable and allows us to continue to build a better product 🙂
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Hi,
I’m on a Mac using the v.206.4.6506 of Dropbox desktop app.
Recently when I’m uploading files using Dropbox Transfer, I set the expiration date, let’s say one year later, and turn off the download notification slider. The file upload and it’s done. Everything is fine BUT when I do another transfer I have to set the date and notification again. It’s pretty annoying since I do a many transfers every day. In the past weeks, the app remembered these settings but since a recent update it no more remember the settings. Is there a way to set a preference so I don’t have to set it each time? Otherwise is there a way to escalate this to Dropbox engineer team so they can find a solution for this?
ALSO, before this recent update, we were able to have multiple Transfer window opened and uploading at the same time on the desktop. Now it’s only one. Why this change? Is it possible to bring back the multiple transfer?
Thanks!
","body@stringLength":"1055","rawBody":"
Hi,
I’m on a Mac using the v.206.4.6506 of Dropbox desktop app.
Recently when I’m uploading files using Dropbox Transfer, I set the expiration date, let’s say one year later, and turn off the download notification slider. The file upload and it’s done. Everything is fine BUT when I do another transfer I have to set the date and notification again. It’s pretty annoying since I do a many transfers every day. In the past weeks, the app remembered these settings but since a recent update it no more remember the settings. Is there a way to set a preference so I don’t have to set it each time? Otherwise is there a way to escalate this to Dropbox engineer team so they can find a solution for this?
ALSO, before this recent update, we were able to have multiple Transfer window opened and uploading at the same time on the desktop. Now it’s only one. Why this change? Is it possible to bring back the multiple transfer?
Thanks!
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Hi @SteveDesmarais, thanks for bringing this to our attention.
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Currently, there isn't a method to remember the previous transfer settings.
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Additionally, it wouldn't be possible to have multiple transfer windows open at the same time.
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We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox app and features.
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Hi Jay,
Thanks for the quick answer. How it was possible to have settings remembered before and also was able to have multiple window but now it’s no more possible. Maybe someone didn’t verified this before plublishing the update… or voluntarily decided to remove these features. Sometimes small decisions have big impact on users daily routine of doing things in their job. So I understand that my « suggestions » have been put in the jar of ideas to improve the app, maybe sometimes… instead of a list of things to bring back as it was before an update of the app?
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Hey @SteveDesmarais, I am a Product Manager on the team here at Dropbox! I wanted to let you know that after some investigation, we realized that recent changes we made to the desktop client seem to have modified the Transfer feature behavior. Based on what you've described there were two primary changes.
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As it relates to having your settings persist, this seems like a pretty easy fix and we're going to prioritize adding it back very soon.
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Supporting multiple windows being open at the same time will take a little longer, but I have added it to our roadmap.
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I want to thank you for reaching out on the forums. Your feedback is extremely valuable and allows us to continue to build a better product 🙂
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Dropbox Staff
DesktopPMDropbox Product Manager
