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Forum Discussion
aammash
5 months agoHelpful | Level 6
Dropbox transfer thumbnail no longer shows on WhatsApp
hello now when send on whatsapp link dropbox transfer thumbnail not working
this old screenshot
and this now
I really need you back to old one
- 4 months ago
I was sending a link now and found that the problem was solved
thanks dropbox you are the best
Nancy
Dropbox Staff
Welcome back to our Community, aammash!
Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache?
If yes, have you also cleared WhatsApp’s cache?
Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox?
Let me know.
BenDBX
4 months agoCommunity Manager
Thanks for confirming this is fixed for you aammash. For any other users, please let us know if previews are not showing and I'll make sure that it's passed on for investigation.
Ben
- Adrian L.53 months agoExplorer | Level 4I am not about to get my image thumbnail when I share via whatsapp also. This happen to me just today, 22 Aug 2024
- Hannah3 months agoDropbox Staff
Hey @Adrian L.5, have you tried copying the link and pasting it to WhatsApp, to see if the thumbnail appears, like the user mentioned above?
- Adrian L.53 months agoExplorer | Level 4Yes, but it's still not working. I have clear dropbox and whatsapp cache...but result is the same. How do I inform dropbox administrator about this bug?
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