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Forum Discussion
Dropbox transfer thumbnail no longer shows on WhatsApp
hello now when send on whatsapp link dropbox transfer thumbnail not working
this old screenshot
and this now
I really need you back to old one
I was sending a link now and found that the problem was solved
thanks dropbox you are the best
Nancy
Dropbox Staff
Dropbox StaffWelcome back to our Community, aammash!
Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache?
If yes, have you also cleared WhatsApp’s cache?
Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox?
Let me know.
BenDBX
Community Manager
Community ManagerThanks for confirming this is fixed for you aammash. For any other users, please let us know if previews are not showing and I'll make sure that it's passed on for investigation.
Ben
- I am not about to get my image thumbnail when I share via whatsapp also. This happen to me just today, 22 Aug 2024
- Hannah
Hey @Adrian L.5, have you tried copying the link and pasting it to WhatsApp, to see if the thumbnail appears, like the user mentioned above?
- Yes, but it's still not working. I have clear dropbox and whatsapp cache...but result is the same. How do I inform dropbox administrator about this bug?
